Privacy policy
 

The copyright of the material include in this website is owned by La Zona Continental

All contents present on La Zona Continental. and affiliated companies websites do not include any license for reproduction and/or distribution purposes, therefore it is not permitted to reproduce and/or distribute any contents without the consent of La Zona ContinentalReferences to any goods, service or other materials that showcase a third-party logo, brand, commercial name or manufacturer name, etc., shall not be understood as support, sponsorship or recommendation on behalf of La Zona Continental. and its affiliated companies.

La Zona Continental and its affiliated companies understand that privacy is of the utmost importance to you, our valued guests. It is crucial that you are familiar with our means of collecting, using and disclosing data.
 

HOW WE COLLECT PERSONAL DATA
 

Online Services: We collect Personal Data when you make a reservation, purchase goods and services from our websites, communicate with us, post or connect with us in social media pages, sign-up for a newsletter or participate in a survey, contest or promotional offer.

Property Visits and Offline Interactions & Transactions: We collect Personal Data when you visit our properties and affiliated companies or when you benefit from our on-property services and outlets such as restaurants, activities and spas. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.

Personal Information we collect may include (but not limited to):

Your contact information (e.g., name, telephone number, email address, postal address);
Your financial information (e.g. credit card number, expiry date);
When you contact us or our affiliates, we may keep a record of that communication and any communications and correspondence with you.
Information related to your travel profile (e.g., accommodation and travel preferences, booking history, special health requirements).
Information about your computer, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
The information we collect from third parties includes your contact information and information related to your travel profile.
 

HOW WE USE YOUR DATA

What do we do with your information and what is the legal basis for this use? The X. and its affiliated companies use your personal information to process and facilitate bookings, provide you with highly-individualised service at our resorts, respond to your requests for information, inform you about our products and services and other purposes as set-out in this notice.
 

HOW WE STORE THE DATA
 

We may store your data locally in each hotel’s management software and in the hotel’s back office computers. We only keep this data up to 24 months allowing claim, troubleshooting and government or auditor reporting and compliances.

SECURITY of TRANSACTION
 

All reservations made within the La Zona Continental. and affiliated companies websites are performed in a secured domain. All sensitive information provided, i.e. personal data, credit card details, etc., are thoroughly guaranteed in terms of its confidentiality, through encryption and protection from access by any third-party accounts.

Credit card details given at the time of online reservation are requested in order to guarantee the reservation. Depending on the cancellation policy, charges may be made to the credit card before your stay. Should you wish not to disclose your credit card details virtually, alternative means of e-mail or phone confirmation may be used by contacting our resorts and Reservations Offices through the contact details listed on the websites
SECURITY

When accessing this website, you hereby accept that La Zona Continental. and its affiliated companies are not responsible for any repercussion and/or damage that may incur as a consequence of use of information in the aforementioned website.

La Zona Continental

and its affiliated companies continuously seek to apply coherent organizational, technical and administrative measures to protect Personal Data. Regrettably, no virtual data circulation or storage system is 100% secure.

 

Cookies Policy:

Access to this website may involve the use of cookies, even though it would work without them. Cookies are small files that store information in each user’s browser so that the server can recognize certain information which only it can read. Cookies last for a limited amount of time. No cookies reveal telephone numbers, e-mail addresses or other means of identification. Cookies cannot obtain information from the user’s hard drive or personal information about them. The only way in which a user’s personal details can be included in a cookie file is if the user personally supplies this information to the server.

Although cookies help us to optimize the booking process for you, users who do not wish to receive cookies or do not want information about their visit to be gathered may configure their browser to prevent them. All Internet browsers can be set to block or allow cookies from specific websites.

Our website and e-mails in HTML format might use web bugs and/or cookies to compile statistics about the use of the aforementioned website. A web bug is an image in a message that notifies us that the message has been viewed, purely for the purpose of gathering use-related statistics.